They fear that a more hands-off approach to policing the platform will embolden purveyors of hate speech, bullying and disinformation to ratchet up their bad behavior — a possibility Musk has done little to dispel.
Yet even those who have faced extreme harassment on Twitter
say they are unlikely to quit the platform. Despite the negative psychological toll, they value Twitter as a diverse forum to express their views and engage with others.
That could help explain why Musk shows little concern for the underbelly of unfettered free speech, although advertisers — who account for about 90% of Twitter’s revenue — may not feel the same way.
Renee Bracey Sherman, a biracial abortion rights advocate, endures a steady stream of predictable criticism on Twitter and, occasionally, an eruption of vile tweets: messages calling for her death, photos of aborted fetuses and, recently, her likeness photo-shopped as a Nazi.
“It is a montage of hate and gore and violence,” Bracey Sherman said.
But while some famous people threaten to quit Twitter because of Musk, more typical users like Bracey Sherman say it’s not that simple. They cannot leave Twitter and expect their followers to join them.
To mitigate the hate, Bracey Sherman blocks thousands of people and uses filters to hide the most extreme messages. She also reports the most egregious messages to Twitter, although she says the platform rarely takes action.
Twitter did not immediately respond to comment. The company says on its site that it does not permit targeted harassment or intimidation that could make people afraid to speak up. And it says it does not tolerate violent threats.
Musk has called himself a “free-speech absolutist.” In tweets to his 85 million followers since Twitter accepted his $44 billion offer on Monday, Musk has made clear that he intends to regulate content with a much lighter touch, and that he isn’t too concerned by the groundswell of criticism that it is likely to fuel harmful content.
“The extreme antibody reaction from those who fear free speech says it all,” Musk tweeted Tuesday.
Playful, aggressive and often juvenile, Musk’s tweets show how he has used social media to craft his public image as a brash billionaire unafraid to offend. They may also reveal clues as to how Musk will govern the platform he hopes to own.
On Tuesday, Musk aimed criticism at one of Twitter’s top lawyers involved in content-modulation decisions. That led some of his followers to direct racist and misogynistic comments at the lawyer, Vijaya Gadde, who was born in India and immigrated to the US as a child.
The uproar engulfing Twitter echoes what other social media companies have experienced in the recent past. When Facebook was slow to act to remove then-President Donald Trump from the platform for his role in the Jan. 6 insurrection at the Capitol, users called for a boycott, but there was no mass exodus.
Even when fed-up users do leave a social media platform, there’s typically a stream of new users that come in right behind them. It’s not the angrier users who leave, experts say, but those who simply find no use for the platform.
While polls show all types of people are susceptible to online harassment, extensive research has shown that women and people of color are far more likely to be targeted, something Twitter itself acknowledges. That targeting is also true for people with disabilities, people who belong to religious minorities and members of the LGBTQ community.
Michael Kleinman, who has studied online harassment for Amnesty International, said if Twitter allows more hateful and abusive speech, marginalized people who get attacked are likely to express themselves less.
“No one feels safe in a public square where as soon as you speak, a hostile mob screaming obscenities descends upon you. That’s no longer a public square. That’s an arena,” Kleinman said.
Brianna Wu understands that arena as well as anybody.
She has received sexual-assault and death threats on Twitter since 2014, when she created a video game, Revolution 60, that featured women as protagonists. The harassment was part of a larger online campaign targeting female game developers that became known as GamerGate.
Wu has since worked closely with Twitter’s trust and safety team to improve the platform. She said “it terrifies me” to hear Musk talk about rolling back — if not completely wiping away — these efforts.
“We fought very, very hard to improve the platform for women, for LGBTQ people and people of color,” said Wu, who is white and identifies as bisexual.
But Wu has no plans to leave Twitter, which she — a former candidate for Congress in Massachusetts — relies on for personal and professional relationships. “I’ve developed life-long friends on Twitter. I think it’s really sad that to get that human connection I’m going to have to deal with harassment again that damages and deadens your humanity.”
Not everyone is dead set on staying. Comic book writer Kelly Sue DeConnick, who has faced harassment as an advocate for gender equity in the entertainment industry, said she’ll wait to see what changes Musk makes before deciding.
“If this just becomes a place where people scream at each other and call each other names and wish one another ill, I’m out,” DeConnick said.
Bridget Todd, a spokeswoman for UltraViolet, an organization that advocates against discrimination in all forms, said that even though Twitter has managed to reduce harassment on its platform in recent years, she doesn’t use it as much as she once did.
Todd said she is deeply worried about Musk guiding the company to eliminate the protections it does have — which she considers inadequate. But she doesn’t intend to leave the platform.
“Our voices are so powerful on platforms like Twitter,” she said. “I don’t necessarily think that this signals the end of that, because I know our voices can really endure.”
Evan Feeney, campaign director for Color of Change, an online racial justice organization that works to improve the lives of Black people in the United States, called Musk’s push to relax content standards on Twitter “an alarming development.” He predicted more coordinated attacks on Black people, particularly Black women.
“It is never good when a single billionaire who purposely conflates freedom to harm with freedom of speech controls one of the (largest) social media platforms in the world,” Feeney said. “We’ve spent years pushing Twitter to implement polices we think have made the platform better. It’s alarming that with a flip of a switch those could be rolled back.”
Harassment on Twitter also spills over into the real world, and it highlights just how much victims sometimes are forced to put up with.
Bracey Sherman says people have placed stickers of racist symbols, including swastikas and monkeys, on her potted plants and the front door of her home. It is why she bristles at those who extol limitless free speech, and who suggest she should just toughen up and ignore it.
“What am I supposed to be able to handle?” she asked. “The fact that you are sending me photos of Nazis and telling me I should be raped over and over and over again?”